Common Issues
Quick solutions for frequently encountered problems.
Dashboard not loading
Check if the API service is running:
sudo systemctl status seczim-api
Restart if needed:
sudo systemctl restart seczim-api
Emails not being processed
Check if the daemon is running:
sudo systemctl status seczim-daemon
Verify Postfix is configured to use SecZim:
postconf smtpd_recipient_restrictions
License validation failed
- Check internet connectivity
- Verify license key is correct
- Ensure port 443 is open outbound
Database connection error
Check if MySQL container is running:
sudo docker ps | grep seczim-mysql
Start if needed:
sudo docker start seczim-mysql
High memory usage
This is usually due to log retention. Reduce log retention period in Settings, or increase server RAM.
Slow dashboard
- Reduce the date range filter
- Check database performance
- Consider increasing log cleanup frequency