Support
Get help when you need it.
Contact Us
Before Contacting Support
Please have the following ready:
- Your license key
- SecZim version (visible in dashboard)
- Operating system and version
- Description of the issue
- Relevant log excerpts
- Steps to reproduce the problem
Self-Service Resources
- Common Issues - Quick solutions
- Blog - Tips and tutorials
- Documentation - Full guides
Response Times
- Critical: Within 4 hours
- High: Within 8 hours
- Normal: Within 24 hours
Feature Requests
Have an idea for SecZim? We'd love to hear it! Send feature requests to support@seczim.com with "Feature Request" in the subject line.