Email Rejected
Why is my email being rejected? Find out here.
Step 1: Find the Rejection
- Go to Logs → Session Tracking
- Search for the sender or recipient email
- Find the entry with action "REJECT"
- Check the "Reason" column
Common Rejection Reasons
RBL Listed
The sender's IP is on a real-time blacklist.
- Ask the sender to check their IP reputation
- Or add the sender to your whitelist
Policy Match
A policy rule blocked the email.
- Review policies in Policies
- Adjust or disable the matching policy
Blacklisted
The sender is in your blacklist.
- Check ACL → Blacklist
- Remove the entry if it's a false positive
Quota Exceeded
The user exceeded their sending limit.
- Check Quotas → Current Usage
- Increase quota or wait for reset
Geo Blocked
The sender's country is blocked.
- Check Geo Blocking settings
- Add an exception if needed
Allowing the Email
To allow future emails from this sender:
- Go to ACL → Whitelist
- Add the sender email or domain
- Save
Still Having Issues?
Contact support@seczim.com with:
- Sender and recipient addresses
- Approximate date/time of rejection
- The rejection message if available